Jeremy Blake on July 30, 2020

More magazines are sold in September than any other month of the year. After the summer people look to the future and want to know about what’s new and up and coming in whatever field their hobby...

Bob Morrell on June 26, 2020

We ran the second in a series of Zoom debates, arguing for, and against, a World Thriving without Employees. (i.e. all becoming self- employed).

Joined by an audience including Barbara...

Jeremy Blake on June 15, 2020

“Martha”, I ask my fourteen year old, “what are you most looking forward to when face to face restrictions are lifted?”

A long pause, then, “just seeing my friends and being back at school...

Bob Morrell on May 28, 2020

In 2003-4 we were a fledgling business and had several revenue streams.

One of these was to act as marketing consultants for many small businesses.  We had a portfolio of different clients...

Jeremy Blake on May 28, 2020

Around this time in 1990 I was completing my last painting for my A level in Art.  I was in the village near my school and painting a section of the church.

I heard a lot of laughter as a...

Bob Morrell on April 30, 2020

When I was a new Account Manager, with my territory, company car and mobile phone, I travelled around Central England and West London, selling advertising to large companies.

Every month,...

Jeremy Blake on April 16, 2020

Announcing Your New Video Conference Speaking Double Act

Bob Morrell and Jeremy Blake have spoken at over 50 conferences and events.

Whether you have people in...

Jeremy Blake on April 2, 2020

The Visual Contact Centre

There are 27.8 million households in the UK according to The ONS and we can say that a good proportion of them, right now, have more members of...

Bob Morrell on April 2, 2020

Eleven years ago, we spoke at a conference where we pointed out that targeting was the wrong way to manage and motivate people and Managers should spend their valuable times on other tasks. At the...

Bob Morrell on March 4, 2020

When I look back on what led us to begin our business nearly 20 years ago, one of the reasons was trying to answer this question.

As an employee you work your hours, draw your salary and...

Jeremy Blake on February 11, 2020

Leaders and managers need to spend less time focusing on the result, the output of their team’s efforts.

Talking about results, good, bad, hit or missed, doesn’t change them, whether you...

Jeremy Blake on January 21, 2020

You are a good listener. Friends talk to you. You can keep a secret too. Listening to friends and families, of course, may be easier than listening to colleagues or customers.

Is that true...

Jeremy Blake on December 19, 2019

I ask the person handing me the coffee cup, “are your lids compostable?”  “I have no idea,” comes the reply.  I check the lid. 100% Compostable reads the embossed vegware.  “They are” I say!  “Oh...

Jeremy Blake on November 28, 2019

I had an enquiry earlier this year from a growing organisation with 300 salespeople, they didn’t call them salespeople. They called them Customer Service people. Their job was to take incoming...

Bob Morrell on October 24, 2019

This week has been brilliant. I am approaching a significant birthday and certainly enjoying the lead up!

During the week several people have really made me smile. One was a flight...

Jeremy Blake on October 3, 2019

This follows my previous Blog following my trip to see a terrific revival of Arthur Miller’s play.  See https://www....

Bob Morrell on October 1, 2019

It was once observed by a comedian that ‘many people work in the dullest jobs and as if that wasn’t painful enough, we now expect them to enjoy their jobs as well!’

So much of L&D...

Jeremy Blake on September 24, 2019

A cautionary tale and how you can use this true story to make your teams more profitable straight away.

Retaining customers or winning new ones requires skills that some firms are investing...

Bob Morrell on August 19, 2019

As a father of two teenagers, I do sometimes worry that we’re creating a generation of people who lack genuine empathy with their fellow human beings. Interactions that we take for granted, like...

Bob Morrell on August 19, 2019

There’s a famous scene in ‘Peep Show’ where two of the characters, Mark and Super-Hans are at a country pub, trying to get a late-night cab back to their hotel. Mark is on the phone to the taxi...