Insight

Look through our collection of free downloadable content that will inspire and entertain you!

We offer insightful eBooks, discussing topics such as the Omni-Channel world, conference themes and ideas, and diagnosing your training needs.

We also offer content in the form of entertaining and informative videos, as well as podcasts.

Reality Training has created a new quiz that will determine whether or not you have the right customer service culture, and what can be done to help you change.

The quiz will help you determine:

  • How effective your coaching methods are.
  • What different rates of staff turnover mean.
  • If your sales and service model really works.

To download for FREE, simply fill out the form!

Bespoke Training Films Series - The 6Cs

We have made a series of 6 short films that demonstrate how a Reality Training Film:

  • Increases your organisation’s conversions.
  • Allows you to cascade your training.
  • Delivers consistency.
  • Gives you a fantastic return by being cost effective.
  • Combines our credentials and expert knowledge.
  • Uses our creativity to make memorable training films.

This 6 day series of films will give you insight into why training films are perfect to re-engage, inspire and embed learning, or to be used to roll out a new method that you want everyone to embrace.

    With this Training Diagnosis Guide you will be able to:

  • Assess both your top and low-level performers.
  • Determine the effectiveness of your managers.
  • Judge the importance of your embedding methods.
  • Understand the value of people investment for sales and service.

With this new, fun guide, you will be able to:

  • Understand the reasons as to why you need a sales conference.
  • Plan and create a theme that will entertain, develop and inspire your people.
  • Choose the right type of motivational speakers that will provide great vision.
  • Appreciate how many of these conferences miss their objectives.

This guide gives you the essential know how to help you survive the new Omni-Channel world, and to develop better systems, service and sales.

It will help you:

  • Understand what Omni Channel Retailing means to your business.
  • Develop a strategy for consistent service skills across all channels.Get top tips on developing your people and measuring performance.
  • Change the way you think about management.
  • Boost your sales conversion in your call centres, stores and online.

This guide gives you the essential know how to help you develop the right strategy to succeed in an Omni-Channel world, and to develop better systems, service and sales.

It will help you:

  • Understand what Omni-Travel means to your business.
  • Develop a strategy for consistent service skills across all channels.
  • Get top tips on developing your people and measuring performance.
  • Change the way you think about management.
  • Boost your sales conversion in your call centres, stores and online.