What we do

Other services

Customer Experience Check (Mystery Shopping & Consultancy)

Retailers: Engage this assessment before and after our retail programmes, or as a one-off test of your current proposition. We employ a team of checkers, who travel nationwide to assess how well your people serve their customers, and to test their adherence to new customer engagement training. We offer essential feedback, reports, and recommendations to help you set improvement and training goals.

Conference Speaking

For over 20 years, Bob, Jeremy, and our team have been sought-after voices to illustrate customer service experiences at sales conferences. Our talks encompass a wide range of themes, and we often use interactive and sketch-based acting to bring the content to life. We have delivered keynotes and interactive sessions in Miami, Dubai, Spain, Cyprus, Turkey, Majorca, Madeira, and all over the UK. We've shared the billing with Jerry Springer, Martina Navratilova, Sir Clive Woodward, Ant Middleton, Terry Leahy, and many industry leaders.

Association or a company-own conference? Using a double-act for your conference shakes up a line-up of speakers and allows for greater interaction. At several conferences we have followed our keynotes with informal coaching sessions with delegates.

If you’re in the process of organising a sales conference, let’s discuss how we can add a touch of Reality to your event.

Teambuilding Workshops

Do you want to motivate your people and bring them closer together? Our teambuilding workshops offer you a great way to combine learning with a fun experience.

  • Make a film in a day: Does what it says on the tin!

  • DRIVES: Improve collaboration across your company

  • Bestseller tips: Justify your jolly with a bespoke 'development' session

Awards Nights

Bob & Jeremy are experienced presenters who can MC and run your awards night, enhancing the evening for attendees and winners alike.